181: Inspire Extraordinary with James Ferrara

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James Ferrara is the Co-Founder and President of InteleTravel, the largest travel agency in the world measured by number of agents. We discuss simple ways to inspire the extraordinary in your team members, why you must fully understand your customer’s needs, and how to turn business challenges into opportunities.

Timestamps

[00:45] James’ entrepreneurial journey

[04:01] What it’s like working with Brian Tracy

[05:46] Turning challenges into opportunities

[09:38] How to get the most out of your team

[12:41] What it means to meet the market where it is

[13:54] The benefits of understanding customer needs

[16:00] The Inspire Extraordinary Framework

[19:15] Leaders: Set the vision and get out of the way

[20:36] How to get the most out of technology in your business

[23:46] Experience leading 90,000+ agents

[28:19] Advice on how to become a better CEO