136: Keep Your Employees and Customers for Life with Joyce Durst

Joyce Durst is the co-founder and CEO of Growth Acceleration Partners (GAP), a leading nearshore software development company that partners with US-based clients to develop custom software applications. We break down what it takes to keep customers for life, how to run remote teams successfully, and ways diversity can be a company’s secret weapon. 

 

Time Stamps

[00:50] Joyce’s entrepreneurial journey

[04:21] Learning to be the CEO of a successful startup

[06:38] How Joyce and her team managed to generate a 40% yearly growth rate

[09:14] What it takes to keep your customers for life

[11:58] How to create alignment around your company “why”

[13:44] Breaking down GAP’s company culture

[18:10] Diversity can be a company’s secret weapon

[23:01] Creating a culture where everyone can be a leader

[26:12] Ways to become more effective at execution 

[29:00] Take care of your team, and they will take care of your customers

[31:40] Do’s and don’ts of remote working

[35:00] Benefits of having in-person meetings as a remote company

[36:20] Parting thoughts 

 

Links and Resources

Steve and Greg Cleary’s Book: Pinnacle: Five Principles that Take Your Business to the Top of the Mountain

Work with Steve – Stevepreda.com

Joyce’s LinkedIn

Growthaccelerationpartners.com

Traction: Get a Grip on Your Business by Gino Wickman